We offer a 7-day return policy. We will not accept merchandise for return except in factory sealed, unopened cartons, unless the merchandise is proved defective.
Please notify us immediately if an item has been damaged in transit or missing parts. Please report the damage within 48 hours to our Customer Service Department at 530-644-3008 so that we may notify the shipping company of the damage and file the necessary damage claims. Merchandise initially returned as defective, whose defect cannot be verified, will incur a minimum 15% restocking charge as well as a freight charge for replacement shipment. Customers are responsible for freight to us in any case.
If for some reason you are unhappy with your purchase, call our Customer Service at 530-644-3008 or email us at Ellen@windmills.net within 7 business days for a return authorization number. No returned merchandise will be accepted without a valid return authorization number on the shipping label. All items are subject to a restocking charge of 15%.
Customers are responsible for returning the item. Credit will be given for the price of the item only. Unfortunately credit cannot be given for shipping charges to us. In the event that an item being returned was on a promotion with free shipping & handling , the refund will be in the amount of the purchase of the item less our costs to ship the item to the customer.
Customers are responsible for returning the item in the original packaging and in saleable condition. Please properly package and insure the item so a claim can be filed with the carrier if damage occurs during return shipping. Claims cannot be made on items not properly and securely packaged. In the event that the item has to be repackaged, you will be charged accordingly.
Custom Made items can be returned with a 50% restocking fee.
Credit will be issued with 21 days when we receive notification that the item has been received in good condition.